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Changes to Our Appointment Booking System – Effective Monday 29 June 2026

As part of the government requirements to help improve access to appointments and provide a more streamlined service for patients, Croft Medical Centre will be introducing changes to our appointment booking system from 1st July 2026.

What is changing?

Our telephone lines will now remain open continuously from 08:00am to 18:30pm

The phones will no longer pause between 12:30pm and 13:30pm

All appointments for the entire day will be released from 08:00am

The current process of calling back at 13:30pm for afternoon appointments will cease

Appointment Types Available –

We will continue to offer a range of:

On-the-day appointments

Pre-bookable appointments

Face-to-face and telephone appointments

Booking appointments with the nursing team remains unchanged

New Triage Process –

To ensure patients are directed to the most appropriate clinician or service, all appointment requests will now be triaged by our reception team.

Reception staff will ask a small number of questions regarding your medical request. This information will then be reviewed by the Duty Doctor, who will determine the most appropriate next steps.

Following review, patients will receive:

A telephone call or a text message advising them of the clinical outcome or next steps recommended by the GP.

Thank you for your patience as to go through this transition together.