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We will be closed on 25th May for the Spring bank holiday.
We will be closed on Thursday 21 May from 12:30pm to 8:00am for Protected Learning Time
NHS Hearing Test Self-Referral Service Patient Feedback Complaining to the Integrated Care Board (ICB) Healthwatch Warwickshire Signs of Meningitis Declaration Of GP Earnings Ending the Prescribing of Gluten-Free Foods Meet the Practice Manager
Changes to Our Appointment Booking System – Effective 1st June 2026
As part of the government requirements to help improve access to appointments and provide a more streamlined service for patients, Croft Medical Centre will be introducing changes to our appointment booking system from 1st June 2026.
What is changing?
Our telephone lines will now remain open continuously from 08:00am to 18:30pm
The phones will no longer pause between 12:30pm and 13:30pm
All appointments for the entire day will be released from 08:00am
The current process of calling back at 13:30pm for afternoon appointments will cease
Appointment Types Available –
We will continue to offer a range of:
On-the-day appointments
Pre-bookable appointments
Face-to-face and telephone appointments
Booking appointments with the nursing team remains unchanged
New Triage Process –
To ensure patients are directed to the most appropriate clinician or service, all appointment requests will now be triaged by our reception team.
Reception staff will ask a small number of questions regarding your medical request. This information will then be reviewed by the Duty Doctor, who will determine the most appropriate next steps.
Following review, patients will receive:
A telephone call or a text message advising them of the clinical outcome or next steps recommended by the GP.
Thank you for your patience as to go through this transition together.
Download the NHS App or open the NHS website up and login to access a range of NHS services online.
The NHS App is available on iOS and Android:
To use the NHS App, you must be aged 13 or over and registered with a GP surgery in England.
Find out more about the NHS App.
Published: 19 May 2026
We are pleased to inform patients that NHS Hearing Test appointments are now available to book directly without needing to see a GP first. Clinics...
Published: 17 April 2026
Your Feedback Matters to Us We are always looking for ways to improve the service we provide to our patients. A suggestion box is available...
Published: 20 March 2026
If you don’t feel comfortable giving your feedback to your GP Practice you can contact NHS Coventry and Warwickshire, your local Integrated Care Board who...
