Appointments
Who do I see?
Routine appointments
There are several ways to get the medical advice you need. We offer face to face appointments and telephonic consultations.
The practice operates a ‘duty doctor’ system to ensure we always have adequate capacity to deal with patients who are acutely unwell and require medical attention the same day.
Appointments are available throughout the day during our opening hours and can be booked online, by telephone or in-person at the reception. Please select one of the below appointment types, to get the best suited help on time.
Please note –
- We are not able to offer consultations or treatment if you are calling from overseas
- We are not able to offer consultations or treatment for dental issues. Please contact your local dentist or call 111 and request advice on which emergency dentist you should contact
- Please ensure you arrive on time for your appointment. Patients who arrive late may not be seen and asked to re-book
Urgent Appointments
The practice operates a ‘duty doctor’ system to ensure we always have adequate capacity to deal with patients who are acutely unwell and require medical attention the same day. We respectfully ask that patients carefully consider their symptoms when requesting one of these appointments and consider “do I need to see a doctor with this?” so we have enough appointments for patients who are acutely unwell and need to see a doctor the same day.
These appointments cannot be booked online. Please call our reception team during normal opening hours.
Cancelling your appointment
Please make every effort to keep your appointment. If you are unable to make it, please cancel it as soon as possible, using one of the methods below, so that it can be reallocated to another patient in need. Your help will avoid a significant waste of NHS resources and is much appreciated.
Alternatively, you can follow the instructions on your appointment reminder text and reply, to cancel an appointment.
Number of patients who did not attend their appointment –
January 2026 –
Total missed appointments from January to December 2026 –
Total number of appointments not attended in previous years –
2025 – 1,830 2024 – 1,499 2023 –1,734 2022 –2,948
Cancel your appointment
Consult with a Doctor online
Dear Patients of Croft Medical Centre,
On 19th August 2025, NHS England published ‘You and Your General Practice’ to help patients understand what was expected from their GP practice.
The government speak about ‘bringing back the family doctor’ but what the government promise is often not planned or funded fairly for GP practices to be able to deliver.
Compulsory introduction of on-line triage and our position…
As a practice, we believe in personal, accessible care that allows you to speak directly with our team.
While some GP surgeries are being asked to use online triage systems for all appointment requests, we do not agree with this approach being forced on practices.
We believe it would:
- Reduce the number of face-to-face and telephone appointments available to patients.
- Greatly increase GP workload, as there would be no limit on the number of online requests.
- Lead to longer waiting times for everyone needing an appointment.
We will continue to prioritise contact by phone or in person, so we can provide safe, timely, and personal care for all our patients.
Our promise to you:
- Put your care and safety first.
- Continue offering personal, human-centred GP care rather than a system-driven approach.
- Be open and honest about the challenges we face.
- Keep speaking up for the resources and support needed to provide the care you deserve.
WE ARE ON YOUR SIDE!
All patients will have the choice of using the on-line triage during core hours. Please be mindful that online consultation requests are for non-urgent matters only. If you believe your symptoms are life threatening, please phone 999. Your non-urgent request will be read and reviewed within core hours and will be actioned within an appropriate time frame, depending on the nature of your request. We may need to contact you to request further information.
Please remember that our telephone lines are open 08:00-18:30 (core hours) Monday to Friday and although at times there may be a long wait to speak to a staff member, advice and guidance will be given at the point of contact.
Kindest regards
GP Partners of Croft Medical Centre
Start hereExtended Access
Croft Medical Centre offers early morning and late evening appointments bookable in advance with both a GP and Nurse.
Pre-bookable face to face and telephonic appointments in the evenings and on weekends are available through a service called GP+ for patients across South Warwickshire. No walk-in patients will be accepted. Please check extended hour access for more information.
Home Visits
Please call the surgery before 10am if you believe a home visit may be necessary. When telephoning for an urgent home visit please state clearly the nature of the emergency, your name, address and telephone number. A GP will call to discuss your condition further and where appropriate, arrange for you to be seen. Please note, home visits are only for patients who are housebound and at the discretion of the GP.
