On-line triage
Dear Patients of Croft Medical Centre,
On 19th August 2025, NHS England published ‘You and Your General Practice’ to help patients understand what was expected from their GP practice.
The government speak about ‘bringing back the family doctor’ but what the government promise is often not planned or funded fairly for GP practices to be able to deliver.
Compulsory introduction of on-line triage and our position…
As a practice, we believe in personal, accessible care that allows you to speak directly with our team.
While some GP surgeries are being asked to use online triage systems for all appointment requests, we do not agree with this approach being forced on practices.
While some GP surgeries are being asked to use online triage systems for all appointment requests, we do not agree with this approach being forced on practices.
We believe it would:
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Reduce the number of face-to-face and telephone appointments available to patients.
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Greatly increase GP workload, as there would be no limit on the number of online requests.
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Lead to longer waiting times for everyone needing an appointment.
We will continue to prioritise contact by phone or in person, so we can provide safe, timely, and personal care for all our patients.
Our promise to you:
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Put your care and safety first.
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Continue offering personal, human-centred GP care rather than a system-driven approach.
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Be open and honest about the challenges we face.
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Keep speaking up for the resources and support needed to provide the care you deserve.
WE ARE ON YOUR SIDE!
All patients will have the choice of using the on-line triage. Please be mindful that this should only be used for non-urgent requests. These requests may be actioned on the same day, within three working days or within four weeks depending on the clinical urgency of the request. Please remember that our telephone lines are open 08:00-18:30 Monday to Friday and although at times there may be a long wait to speak to a staff member, advise and guidance will be given at the point of contact.
Kindest regards
GP Partners of Croft Medical Centre
